Beginning September 1st, we will be introducing an additional security feature for Online Banking and our mobile app.
This update helps protect your account by verifying your identity when needed through a one-time passcode sent to your phone.
It’s one more way we’re helping keep your personal and financial information secure.
The first time you log in after the update:
After your initial enrollment, your trusted device will be recognized, and you’ll only be prompted for additional verification when needed.
Your security is our top priority. This additional verification step helps protect your account from unauthorized access and strengthens the security of your Online Banking experience.
No. After completing the initial setup, you’ll only be asked to verify your identity when additional security is needed, such as logging in from a new device or when unusual activity is detected.
You’ll choose to receive your one-time passcode by:
Please contact us before attempting to log in so we can help update your contact information.
Yes. The security update applies to both Online Banking and the Central Valley Firefighters Credit Union mobile app. The enrollment process is similar on both platforms.
First, confirm that you have access to the phone number you selected. If you’re still having trouble, contact us, and we’ll be happy to help.
No. You’ll continue using your existing Online Banking credentials. This is simply an added verification step to help protect your account.
Yes. Multi-factor authentication is one of the most effective ways to help prevent unauthorized account access and better protect your personal information.
If you have questions or need assistance with the new login process, we’re here to help.
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